Shipping Policy

Please allow for delays during peak periods.
If your question is not answered below, please contact us.

SHIPPING POLICY

Do you ship internationally?

We ship internationally to New Zealand, the Asia Pacific, Europe and the United Kingdom, the United States and Canada. We provide both standard and express shipping via Australia Post.

How do I track my parcel?

Once your item has been dispatched, you will receive a confirmation email where you can track your order. Please allow up to 24 hours for the tracking number to be registered with Australia Post/DHL, prior to this your search may not generate any tracking information. Please check your junk/spam folder before contacting us.

My parcel is lost/delayed.

We honour dispatch dates as stipulated. We have no control over your item after it has been dispatched from our end. Please contact Australia Post/DHL directly as it will be the most efficient way to track your item. We hold no responsibility over your item once it has left our warehouse.

My address is wrong.

Please ensure that the shipping address you provide at checkout is correct to avoid any disappointment or delays. Customers are responsible for providing the correct shipment details; once the parcel has left our warehouse, we cannot alter these details.

Can I change my order?

Please ensure that all information provided at checkout is correct to avoid any disappointment or delays. All of our orders are automatically uploaded to our dispatch centre to try to get your order out as promptly as possible. Because of this, unfortunately we are not able to change any details of your order. You may apply for a refund or an exchange to ammend your order.

Can I cancel my order?

You can cancel your order through our Returns & Exchange Portal which you can find here.

You may only cancel your order up to one hour after placing your order.

Unfortunately we cannot guarantee that your order can be cancelled, our warehouse works quickly and once your order has been picked, it can no longer be cancelled. You will have to apply for a Return or a Refund which you can do here.

SHIPPING PRICES

AUSTRALIA

Standard Shipping: From $11.20

Express Shipping: From $14.20